'Fraid not.

RPGNow order histories aren't going to be merged with ours for practical and accounting reasons. It was discussed prior to the migration, but we just don't have the data or accounting setup for it. The two main reasons:

-RPGNow/OBS are third party marketplaces--you are essentially buying our products from them and not from us, kind of like the difference between buying a TV at Wal-mart and buying one direct from the manufacturer's online store. As such, *they* are the ones with the customer data and purchase records, and they're the ones who RPGNow buyers have a business relationship with. We can't really do anything about orders that weren't made at our own storefront, as the data is in somebody else's hands.

-RPGNow/OBS are responsible for supporting their own customers, and have taken all measures to ensure that they can properly support owners of WWG products after our departure. If you bought from them, you're their customer, and they'll take care of you as far as your purchases there are concerned. We were just a vendor there, and vendors are nobody special on those marketplaces--they're just content creators who get paid a percentage of sales, not full-fledged business partners.

I realize it might be a bit of a bummer, but it's just one of those things that aren't terribly practical or cost-effective to implement.

What about allowing us to forward some sort of proof of purchase? Like a copy of the order email and a screenshot of the download page on RPGnow?

I'd much rather have all my WWG stuff in one place (here).

Yes, it would be nice to be able to have my RPGnow stuff listed. I bought some of the sets when WWG had some specials offered at RPGnow and in support of various disasters around the world. Sets like The Maiden, Wormhole, Himmelveil Canals, Streets of Mayhem. If it can't be done, I'll bite the bullet and continue on.

I also have a dozen sets purchased from RPGNow including all the Himmelveil sets and the Thonmount set. I understand that it is a big add on after all you went through to get the new site up and I can understand not wishing to take on another mountain. My only question/issue is the new (and I love it by the way) policy of kitbash access for sets that one owns. I clearly would not wish to repurchase the 12 sets I already own but would love access to the associated kitbashes. Just something to put in your thought que after you get a chance to catch up on some sleep.

Well, practicality and technical concerns aside, I do like the idea of having all product owners under the same roof for once, so I *am* listening very carefully to this thread.

If I come up with any bright ideas, I'll be sure to float them past you guys as well as discussing various options with Denny.

The fundamental problem is that you can't fill something up with nothing. We don't even have the RPGNow customer data to work with, and given the total size of WWG's customer base, just figuring out who's entitled to what is a daunting task.

We need time and your patience to figure out whether or not it can even be done, and to figure out the best way of doing so. That's the best answer we can give for the moment.

I really appreciate the work done here and am glad I did buy from your site as all my purchases are now in one place to down load again. However I back up all my stuff from you guys to CD then it goes in my lock box at the bank, yes I value your work that much.
Have to make new back up set now for my today purchases. Managed to stay under budget so I can get another sheet of foam core.
-D²

For what its worth, we understand that everyone wants to experience the benefits of shopping direct. Its one of those situations where we simply had to pull the band-aid off to get the ball rolling. Access to free kitbashes for core release owners is something we've been working at a long time but due to the coding technicalities, it was only ever going to be possible for customers who bought direct from us. Resellers simply don't have the infrastructure to support what we've done here, their accounting and records support is variable, customer accounts are set up differently and compiling a 10 year list of sales history, from various sources, with uncertain, patchy (missing even) data isn't something we can likely resolve.

Like Chris said though, we'll be discussing our options and doing additional brainstorming. We really appreciate your patience.