I recently bought the Terraclips Connector Combo, but received 80 L-clips and no I-clips. Has anyone else had this happen? I was super excited to use these and now I'm a little bummed.

I sent an email to support. Just wondering what everyone else's experience has been with issues like this.

-Ryan

Hi there! Apologies for the inconvenience and the mix-up.

You'll want to get in touch with Nathan at Wyrd here, as Wyrd handles the warehousing/distribution side of things: http://www.terraclips3d.com/index.php?view=contact

Describe your issue in detail and they should be able to fix it for you.

Excellent, thanks!

I'm really enjoying the product so far. It will be great to get the I-Clips and really get things going!

-Ryan

Don't forget the T clips. They might come in handy.

That's my dream mispack. I'd love to be able to buy a pack of nothing but L-clips. Of course, I bought multiple packs - if that is your only pack of clips, it'd be totally not useful.

Well, here I am about 20 days later, and unfortunately I wish I had a better "review" of the customer service process. My initial email was responded to rather quickly, but when I filled out the required form on Wyrd's website, I got no response. I sent another email a couple of weeks later, but still no follow up from anyone.

Should I just return the set back to the gaming shop? This stuff ain't cheap, and I'd like to be able to use it.

I'm giving it another couple of weeks before taking the tiles and clips back to the RPG shop for store credit and letting them deal with it.

Bad business.

Greetings Wormdrink. I'm uncertain as to why Wyrd has not resolved this issue for you, I can only imagine that they've been busier than normal. I will contact them directly, make sure they make this issue a priority and reach out to you.

Thank you for the response Denny, I hope to hear from them soon. I think it's a great product, I just want to be able to use it.

Wyrd shipped a new set Priority Mail and it arrived today. I finally have my I-clips!

Super stoked, thanks to all who helped move this forward.